Impact Gumshields are developers of the world’s first 3D printed custom fit gumshield. To reduce the need to travel while growing their business, they needed a digital learning solution that taught technicians how to safely scan customers.

The custom eLearning needed to explain best practices around hygiene, while also walking technicians step-by-step through the scanning process. And it all needed to be available on a range of devices.

We worked closely with Impact Gumshields to fully understand and document the scanning process. Next, we simplified everything that technicians needed to know into a series of bite-sized chunks. All while looking for opportunities to bring complex instructions to life through simple illustrations and compelling visuals.

Using photos, we then created 3D models of the tools that technicians need to use when taking customer scans. These models allowed us to include detailed illustrations and instructions in the training guides.

The 3D models were also used to create a series of extremely short training videos that showed technicians exactly how to handle equipment when scanning a customer.

With our simple review process, Impact Gumshields were able to ensure that the training materials perfectly mirrored their way of working.

As a result, they’ve saved loads of time in training technicians, reducing issues and increasing the quality of customer scans.

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