Heathrow Rail Engineering training

We helped Heathrow’s Rail Engineering team digitise competency and maintenance training using 3D videos.

This training programme was a finalist in 2020’s LTA Excellence in the Design of Learning category.

The Heathrow POD transit system carries hundreds of thousands of passengers a year. Heathrow Rail Engineering wanted to create a suite of world-class digital training. It needed to be easily accessible and to address critical competencies and maintenance procedures.

Capturing Engineering expertise

Working closely with Heathrow’s experts, we reviewed and adapted their existing training material so that it was easy to understand and clearly mapped against core competencies.

We then created 3D models of the vehicles, working environments and the tools used by Technicians and Engineers during essential maintenance procedures.

3D animation allowed us to go into incredible detail

The models allowed us to create videos walking teams through critical maintenance tasks with incredible precision. As a result, we could easily show the correct direction to turn a spanner on a specific nut or bolt. They were also used in a series of simple step-by-step documents.

All combined in a bespoke training package

The documents and videos were combined in a bespoke training package hosted on Heathrow’s learning management system. Staff can access training when and where needed. Additionally, Heathrow can track completion and competency.

“This fully bespoke training package perfectly aligns with our requirements and guides technicians of any level to full competency much faster than before.”

Antony Bacon, Engineering and Asset Management Competency Manager

Ant Bacon

Engineering and Asset Management Competency Manager

Feedback has been amazing

In total, we created 11 digital training modules and 27 individual lessons. Since its launch, Heathrow has received fantastic feedback from learners.

Most importantly, they’ve seen a 65% increase in Technician competencies year on year.

“Bundle’s ability to take complex technical information and turn it into easy-to-understand, interactive 3D learning modules is exceptional”.

Matthew Ward, Technical Competency Lead

Matthew Ward

Technical Competency Lead, Heathrow Rail Engineering

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